Southport

6 Pirelli St
Southport QLD 4215

Phone: 07 5531 2688
Fax: 07 5531 2291

Tweed

9/43 Corporation Circuit
Tweed Heads South NSW 2486

Phone: 07 5523 9553
Fax: 07 5523 0551

The Video Factory Team

Our Premises and Service Vehicles

Manufacturers Warranty

If your unit has faulted within the manufacturers warranty period, bring your unit and purchase receipt in to us.

OR

If the manufacturers warranty states 'In-home Repair', please call us and have your unit details (model and serial number) and date of purchase ready. We will arrange a service call to have your unit looked at on-site.

Extended Warranty

If your unit has faulted outside of the manufacturers warranty period, but within the extended warranty period, please call the extended warranty company and have your unit details (model and serial number) ready.

You will need to lodge a repair request directly with them. Usually, they will advise the next steps.

We support extended warranty from the following stores:

 

Out of Warranty

Bring your unit directly to us, or call to arrange a service call to your house. Additional charges will apply.

 

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Brands We Service

LG

Onkyo

Samsung Electronics

Bose

Philips

Panasonic

Pioneer

JVC

Toshiba

Fujitsu

Yamaha

Sanyo

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